Additional Charges
Sometimes additional charges may be due on your shipment, under the following circumstances:
The carrier states the dimensions or weight provided are inaccurate.
The shipment is undeliverable and has to be returned.
Any import duty or tax is payable.
If additional payment is due, we will take it from your original payment method. We don’t store your physical payment details or any personal information, we only store a token obtained from our payment merchant.
You can only appeal a carrier weight adjustment if you can provide photographic evidence of the weight and dimensions of your parcel, so we recommend you take these in advance of shipping. Learn more
